Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Terms And Conditions Of Sale
All prices are subject to change without notice.
Items that qualify for Free Shipping are shipped via Ground Service and excludes Alaska and Hawaii. Expediting a Free Shipping item incurs additional charges. Please contact us for help if you need assistance with this issue.
Shipping charges are calculated according to weight and destination. Some items with flat rate shipping charges are charged per Continental US shipments Occasionally shipping charges may need to be adjusted. You will be notified of any shipping charge adjustments prior to your order being shipped.
Items shipped directly from manufacturer and truck shipments cannot be shipped 2nd Day Air.
Purchaser is fully responsible for off loading and installation of product, unless Prior arrangements have been made.
**Signature Service for UPS and FedEx deliveries must be requested at time of order. Grade A Tools, LLC is not responsible for lost or stolen packages confirmed as delivered that are left outside your door, with a neighbor, or any other receiving party. We are also not responsible for packages shipped to incorrect addresses. Buyer is responsible for allowing drivers to leave packages unattended at their addresses.
Customers may return stock items that are unused within 7 days of purchase for a 100% product refund. All freight charges incurred in this transaction are the responsibility of the customer. After 7 days items that are unused may be returned with a 25% restocking charge. Refunds will be made on credit cards for credit card purchases and by company check for all other purchases. Buyer is responsible for return shipping charge. No credit will be issued for shipping charges unless the return is a result of our error. We are not responsible for returns lost in transit. We strongly recommend using a shipping service with tracking.
Special Order or Non-Stock Items
All Non-stock or Special Order Items will have 25-50% Restocking Charges/Fees applied depending on manufacturer.
This includes drop shipped items.
See also Extended Information Tab in product for more information from certain manufacturers.
Products that meet the following criteria Will Qualify for the 7 Day Return Policy:
Product is in original packaging
NOTE: RMA must be requested no later than 30 Days after Purchase and Returned product must be received No later than 40 Days of Purchase to Qualify for any refund.
If the merchandise you ordered has been damaged in transit, you must contact us within 24 hours of receipt. It is imperative that we are contacted immediately in order for the merchandise to be returned and replaced. It is the responsibility of the Purchaser to Inspect Package Upon Delivery for damage and NOTE any damage to Item or Packaging on Delivery Receipt. Be sure the Driver also notes the damage. Please retain all packaging in case the carrier wants to inspect the goods onsite. Damages to Package that are not noted on bill of lading or delivery receipt may Void your Claim.
Return & Refund Exclusions:
. Repair kits
. diagnostic equipment
. software-based applications are non-returnable and non-refundable.
. Used Equipment (sold As / Is)
Still Have Questions? Contact Customer Service
For questions regarding products, order delivery, or returns, please contact Grade A Tools Customer Service:
After 30 days, any defect in merchandise must be addressed directly with the manufacturer of that product. We reserves the right to replace, repair, or reject any item returned for warranty consideration. If warranty Claim is denied you will be responsible for any charges to return and or repair the product.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Grade A Tools LLC. The collective work includes works that are licensed to Grade A Tools LLC. Copyright 2003, Grade A Tools LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Grade A Tools LLC or purchasing Grade A Tools LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Grade A Tools LLC or to purchase Grade A Tools LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Grade A Tools LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
In an attempt to provide increased value to our visitors, Grade A Tools LLC may link to sites operated by third parties. However, even if the third party is affiliated with Grade A Tools LLC, Grade A Tools LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Grade A Tools LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Grade A Tools LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Freight Forwarding Companies
Orders made by Freight Forwarding Companies, Exporters, and companies who offer similar services must be paid in advance via wire transfer.